The problem-solving tool is a paradoxical concept. Ask people: “Do you know that problem-solving tools speed up a problem-solving process?” A typical answer will be: “Yes.” If you continue and ask: “Do you always use problem-solving tools?” The most common answer is: “No, I do not have time to use any tools when I solve a problem.” This is a really puzzling situation. Think about it, people don’t play chess without knowing how to play, don’t make a statistical analysis without learning math, don’t perform surgery without relevant education, etc. In the case of problem-solving, more often than not, even…